Halfords' vision is to help and inspire our customers with their life on the move by offering unique in-store services and a compelling product range with expert services. The table below identifies the key stakeholders we interact with to achieve this vision and outlines how and why we engage with them.

Why we engageMaterial issuesWhat we are doing
Customers want value, personalisation, and trustworthy advice and service. We want to know how we are performing so we can deliver unparalleled products and services.
  • Value for money
  • Customer service
  • Convenience
  • Range
  • Service Revolution
  • The 'H' Factor
  • Stores Fit to Shop
  • 21st Century Infrastructure
  • Click with the Digital Future
Our colleagues are fundamental to the achievement of our customer experience ambitions.
  • Career opportunities
  • Pay and conditions
  • Training and development
  • Innovation
  • Colleague engagement
Our brand relies heavily on the high standards of our carefully selected suppliers in order for us to deliver market-leading products and services.
  • Quality management
  • Cost efficiency
  • Ethical Trading policy
  • Speed to market
  • Security of supply
  • Far East trading office developing mutually beneficial relationships
  • Logistics efficiencies and environmental management
  • Supplier conferences
As a publicly listed company we need to provide fair, balanced and understandable information to instil trust and confidence and allow informed investment decisions to be made.
  • Future-orientated information
  • Risk information
  • Operating and financial performance
  • Dividend
  • Access to management
We aim to contribute positively to the communities and environment in which we operate.
  • Impact of Group activities on the wider community
  • Developing future customers
As a business-to-consumer company, we need strong omnichannel exposure to connect with customers and our wider stakeholder audience.
  • Reliable range, product and pricing information
  • Transparency of reliable and timely Group information
  • Product videos and peer reviews
  • TV and radio advertising campaigns
  • Email and PR customer engagement
  • Improving Twitter, Facebook and YouTube content
  • Monitoring and responding to comments and concerns on social media channels
Policies and regulatory changes may provide both opportunities and risk to our operations. Working closely with the Government ensures that our products and services evolve.
  • Transport policies and schemes
  • CO2 reduction strategies
  • Cycle to work policy campaigning
  • DAB Radio working groups
  • Driver training and vehicle safety enhancements
  • Engaging with VOSA, DVLA, TSI, ASA and HSE