Milestones: colleagues

FY15 TargetFY15 AchievedFY16 Target
3-Gearsc. 50% Gear 2 qualifiedc. 80% Gear 2 qualified and two Gear 3 colleagues in most stores
Reduce % of colleagues leaving within three months< 12%maintain FY15 levels
Colleague engagementnot applicablenot applicable>85%

Milestones: operational

FY15 TargetFY15 AchievedFY16 Target
Autocentres opened10 – 15910 – 15
Annual Part, Accessories and Clothing (PAC) sales growth20%8%20%
Cycle repair sales growth25%18%25%
Improved cycle departments180already complete
Stores in a refreshed formatc. 50c. 75

Milestones: customers

FY15 TargetFY15 AchievedFY16 Target
Retailer net promoter score>75%maintain FY15 levels
Stores working stock outside peak trading hoursmajority of storesno longer applicable*no longer applicable*

* Since the introduction of more frequent deliveries this is no longer relevant.