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Halfords Group PLC Annual Report and Accounts for the period ended 3 April 2015

Strategic Delivery Case Studies

Cycle RepairStrategic deliveryCycle repairDuring the final quarter of FY14 we trialled a new cycle repair operating model in just over 50 stores. This proved successful, with the growth in repair sales outstripping the rest of the stores and also a significant i…
3-Gears Programme+22%NET PROMOTeR SCOREfy13: 55% fy15: 77%Strategic delivery3-Gears programmeTwo years ago we launched '3-Gears', a qualification programme that trains and rewards colleagues for gaining expertise. The three Gears represent the different stages of qua…
Cycle RepublicStrategic deliveryCycle republicCycle Republic is a new, cycling-only store format, focused on city centre locations, where Halfords has a low market share. Cycle Republic aims to offer award-winning bikes at unrivalled value and best-in-class servic…
Strengthening Authority in Key CategoriesStrategic deliveryStrengthening authority in key categoriesOne of the key focus areas under the Getting Into Gear strategy has been to build and maintain leading positions in our core sectors of Auto and Cycling. We have taken a number of steps forwa…
Croyden Concept CentreStrategic deliveryCroydon concept centreIn October 2014 Halfords opened a concept Autocentre in Croydon. The theme of building trust is central to the proposition, with large viewing windows onto the workshop area, as well as TV screens showing techn…